1. Cancellation of Order: You can cancel an order by contacting Prana Heals Me within 24 hours of placing the order. They can cancel it and refund the amount, though a 10% administration charge or Rs 100 will be deducted.

  2. Modification of Order: Prana Heals Me may accommodate modifications to orders or shipping addresses on a best-effort basis if you contact them promptly. However, they don’t guarantee these modifications and won’t accept liability for any issues arising from the inability to make changes.

  3. Refund Process: Once an order is cancelled, Prana Heals Me will process the refund immediately. The refund will be transferred to your bank account within 15 working days.

  4. Contacting Prana Heals Me: You can contact their service team via email at info@pranahealsme.com or by calling +91-93200 22996 between 10 a.m. and 6 p.m.

Returns and Exchanges Policy:

  • Eligibility for Return: Defective products can be returned within 1 day of delivery, provided you notify Prana Heals Me at the time of delivery or within the specified timeframe. Some products, like those with missing serial numbers or used consumables, are not eligible for return.

  • Return Timing: Contact Prana Heals Me within 24 hours of receiving your shipment to initiate a return.

  • Shipping Charges: You are responsible for paying postal/shipping charges for returned goods.

  • Returns Procedure: Call Prana Heals Me to initiate a return. Once validated, they will send an email authorizing the return with instructions. You must return the product within 10 days of receiving the authorization email. Once received, they will inspect the product, and if approved, they will replace it or issue merchandise credit within 10 days.

  • Fraudulent Claims: Prana Heals Me reserves the right to take legal action against users who file fraudulent or false claims.

Make sure to adhere to the specified procedures and timelines for cancellations, modifications, and returns to ensure a smooth process.